To contact AliExpress customer service: Go to www.aliexpress.com in your web browser and log in. Scroll to the bottom of the screen, and under “AliExpress Information”, click Customer Support. Start by clicking the general category that your question most relates to, at the top. Then, move your mouse cursor over one of the sub-categories on Everything will be much simpler than that: the IOSS (Import One Stop Shop) will allow platforms like AliExpress to manage the VAT themselves for items under 150€. This means that now, when you buy an item, you will pay the VAT directly through AliExpress and they will be in charge of settling it periodically with the local tax office.
So I ordered a bike, and it didn't arrive, and after a few days I received a message from the seller: "Hello, dear buyer, I'm sorry to be informed just now, your goods have been returned, the original shipper can't deliver for you now, now we have to help you replace the new shipper, the new shipper is faster, It only takes 45-55 days to deliver.
Given after several purchases that are worth more than 100 points, you get the same benefits as listed above but with an 8% discount. Platinum. This one is reserved for regular customers with more than 500 points. In addition to standard benefits, you will be eligible for 10% discounts, exclusive sales, and more flexible return policies
Step 6. Wait for the seller to reply. From there you have 2 possible scenarios: Scenario 1: Seller accepts the refund request. You get your money back (do not accept PayPal refunds, if they offer one, proceed to scenario 2) Scenario 2: You ask AliExpress to step in and review the case. Unfortunately, in my experience, sellers often try to offer

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    • can you get a refund on aliexpress